Microsoft Dynamics 365 Customer Service Training (MB-230)
Course Overview
Microsoft Dynamics 365 for Customer Service offers any organisation an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognised experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
This course is delivered over 3 full days.
Key Information
Course Length
24 hours
Learning Method(s)
Online materials
Online assessment
For Individuals
Cost and Funding Information
Full Cost Price
£1,865.00
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- Install and configure the customer service app
- Identify common customer service scenarios
- Complete a case resolution process
- Analyse customer service data
- Automate case management record processing
- Create and use knowledge articles
- Create and use entitlements and service level agreements
- Work with Omnichannel
- Work with Connected Customer Service
- Work with Customer Service Scheduling
- Work with Customer Service Insights